RETURNS & EXCHANGES

RETURNS & EXCHANGES

If you are not satisfied with your online purchase, we will gladly accept a return or exchange of saleable merchandise in original condition within 30 days of receiving date accompanied by an original receipt.

Please follow our guidelines for returns (Final sale merchandise is not eligible for return or exchange):

  • All returns must be sent within 30 days of receiving the merchandise. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition with packages and tugs, and unworn.
  • We do not accept returns/exchanges on sale merchandise.
  • We do not refund shipping costs.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 14 days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a USPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email (global_support@leonis.co.jp) to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense.

HOW TO RETURN MERCHANDISE

Please refer to the return form which will be sent by e-mail when you notify us.